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Loaded Dice Help Center

"You've Charged Me Twice"

You've taken money from my account but I haven't had an order confirmation?

Payment Problems

How do I cancel or amend my order?

Incorrect Item Received, Item Missing or Damaged Item

Free Gift Card Promotion Terms & Conditions

Order Issues

How do I make a return for an item bought online?

How long will my refund take?

What is your In Store Returns / Refund Policy?

Returns & Refunds

Pre Order FAQs

Why hasn't my Pre Order shipped yet?

Pre Order Payment Information

Pre Orders

How do I track my order?

Why hasn't my order shipped yet?

What are your Shipping Rates?

Do You Ship Internationally?

Can I choose which courier will deliver my order?

Shipping

Delivery Failure

I think my order has been stolen

Tracking says delivered, but it's not?

My order hasn't arrived

Delivery Problems

Do you price match?

Website Disclaimer

Chargeback Fraud Policy

Zero Tolerance Policy

Loyalty Stamps - In Store Only

What are your Gift Card Terms & Conditions?

Miscellaneous

Do You Offer PDFs of Books?

Product Purchase Limits

A product is out of stock, will it come back?

Product Questions

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Payment Problems

Order Issues

Returns & Refunds

Pre Orders

Shipping

Delivery Problems

Miscellaneous

Product Questions