We strive to provide fast and efficient shipping because we know you want your order quickly. Cancellations or changes must be made promptly. Use the following methods to request changes:. You must receive confirmation (verbal or written) that your r

We strive to provide fast and efficient shipping because we know you want your order quickly. Cancellations or changes must be made promptly. Use the following methods to request changes:<ol><li style="font-size: 16px; font-family: Inter;">email - <a href="mailto:customerservice@loadeddice.uk" target="_blank" style=" text-decoration: none;">customerservice@loadeddice.uk</a></li><li style="font-size: 16px; font-family: Inter;">telephone - 01446 788 676 (Please note this number is not always manned)</li></ol>You must receive confirmation (verbal or written) that your request to amend an order has been received; otherwise, the order may be dispatched unchanged, and you will be responsible for any returns. This is especially important during busy times.Orders already fulfilled or dispatched cannot be amended or cancelled. Refer to the section below for your cancellation rights.All standard orders are shipped via Royal Mail 48 Tracked. Express service uses Tracked 24, typically delivering the next working day, but this is not guaranteed. For high-value orders or certain addresses, we may add a signed-for service at no extra charge.<h2 id="isPasted">Your Right to Cancel</h2>You have the right to cancel your order within 14 days of purchase. Contact us promptly to avoid disappointment. Cancellation outcomes depend on timing:<ol><li style="font-family: Inter;">Before Dispatch: Full refund (including shipping) if not yet shipped (no dispatch notification received).</li><li style="font-family: Inter;">After Dispatch but Before Delivery: Refuse the delivery. Refund issued once returned; shipping fees are non-refundable.</li><li style="font-family: Inter;">After Delivery (within 14 days): Return shipping is your responsibility. Refund issued upon receipt; shipping fees are non-refundable.</li></ol>

How do I cancel or amend my order?

Please make sure to check your delivery and report errors promptly; we are not liable for time-sensitive events. If you receive the wrong item or something is missing please contact us at customerservice@loadeddice.uk with photos if possible. We’ll i

<h2 id="incorrect-item--item-missing">Incorrect Item / Item Missing</h2>Please make sure to check your delivery and report errors promptly; we are not liable for time-sensitive events.If you receive the wrong item or something is missing please contact us at <a href="mailto:customerservice@loadeddice.uk" target="_blank" style=" text-decoration: underline;">customerservice@loadeddice.uk</a> with photos if possible. We&#x2019;ll investigate and, if at fault, resolve it promptly with a replacement or refund.Depending on value we may arrange a courier collection and process refunds or replacements only after the item is returned.<h2 id="item-received-is-damaged">Item Received is Damaged</h2>We always take every care when packing but sometimes a damaged item may slip through our checks, in addition something may be damaged in transit either inside our packaging or by mistreatment during delivery. It is your right to receive your item in good condition.If your item arrives damaged or faulty:<ol><li style="font-family: Inter;"><a href="mailto:customerservice@loadeddice.uk" target="_blank" style=" text-decoration: none;">Notify us</a> within 14 days, providing your order number, name, a fault description, and pictures if needed.</li><li style="font-family: Inter;">If approved, we&#x2019;ll email you a return label.</li><li style="font-family: Inter;">Return the item within 14 days, including a note with your order number and name.</li><li style="font-family: Inter;">Once received, we&#x2019;ll inspect the item (up to 7 days) and process your refund (3-5 days).</li></ol>Refunds for faulty items include the original shipping fees.&quot;Damaged&quot; items and normal wear and tear of packaging - Unfortunately; boxes, plastic wrapping and product packaging in general may have some wear and tear that is unavoidable. The purpose of any product packaging is to product the item inside and if there are any reasonable areas of imperfections then this is deemed acceptable. We will always try and send products in the best condition possible but we reserve the right to send a product in the manufacturers packaging that may have such imperfections. If you are a collector and are hoping to keep the item sealed then we recommend getting in touch before purchase and we may be able to select the most pristine item we have.<h2 id="isPasted">Attempted Fraud / Fraudulent Activity</h2>We pursue legal action against any fraudulent activity, including attempts to reverse valid charges for properly fulfilled orders not eligible for return.To prevent fraud, we use AI fraud monitoring, trained staff to assess claims, and CCTV of all packaged parcels. Suspected fraud will result in blacklisting, legal action, and reporting to <a href="https://www.actionfraud.police.uk/" target="_blank" style=" text-decoration: underline;">Action Fraud</a>.

Order Issues

How do I cancel or amend my order?

Incorrect Item Received, Item Missing or Damaged Item