We strive to provide fast and efficient shipping because we know you want your order quickly. Cancellations or changes must be made promptly. Please use the contact form in our help center to get in touch. You must receive confirmation (verbal or wri

We strive to provide fast and efficient shipping because we know you want your order quickly. Cancellations or changes must be made promptly.&#xA0;Please use the contact form in our <a href="https://www.loadeddice.uk/pages/help-center?hcUrl=%252Fen-GB%252Fcontact" id="isPasted">help center</a> to get in touch.You must receive confirmation (verbal or written) that your request to amend an order has been received; otherwise, the order may be dispatched unchanged, and you will be responsible for any returns. This is especially important during busy times.Orders already fulfilled or dispatched cannot be amended or cancelled. Refer to the section below for your cancellation rights.All standard orders are shipped via Royal Mail Tracked 24, typically delivering the next working day, but this is not guaranteed. For high-value orders or certain addresses, we may add a signed-for service at no extra charge.<h2 id="isPasted">Your Right to Cancel</h2>You have the right to cancel your order within 14 days of purchase. Contact us promptly to avoid disappointment. Cancellation outcomes depend on timing:<ol><li style="font-family: Inter;">Before Dispatch: Full refund (including shipping) if not yet shipped (no dispatch notification received).</li><li style="font-family: Inter;">After Dispatch but Before Delivery: Refuse the delivery. Refund issued once returned; shipping fees are non-refundable.</li><li style="font-family: Inter;">After Delivery (within 14 days): Return shipping is your responsibility. Refund issued upon receipt; shipping fees are non-refundable.</li></ol>

How do I cancel or amend my order?

Please make sure to check your delivery and report errors promptly; we are not liable for time-sensitive events. If you receive the wrong item please use the contact form in our help center to get in touch. We’ll investigate and, if at fault, resolve

<h2 id="incorrect-item-received">Incorrect Item Received</h2>Please make sure to check your delivery and report errors promptly; we are not liable for time-sensitive events.If you receive the wrong item please use the contact form in our <a href="https://www.loadeddice.uk/pages/help-center?hcUrl=%252Fen-GB%252Fcontact" id="isPasted">help center</a> to get in touch. We&#x2019;ll investigate and, if at fault, resolve it promptly with a replacement or refund.Depending on value we may arrange a courier collection and process refunds or replacements only after the item is returned.<h2 id="item-received-is-damaged">Item Received is Damaged</h2>We always take every care when packing but sometimes a damaged item may slip through our checks, in addition something may be damaged in transit either inside our packaging or by mistreatment during delivery. It is your right to receive your item in good condition.If your item arrives damaged or faulty:<ol><li style="font-family: Inter;">Notify us within 14 days, providing your order number, name, a fault description, and pictures if needed.</li><li style="font-family: Inter;">If approved, we&#x2019;ll email you a return label.</li><li style="font-family: Inter;">Return the item within 14 days, including a note with your order number and name.</li><li style="font-family: Inter;">Once received, we&#x2019;ll inspect the item (up to 7 days) and process your refund (3-5 days).</li></ol>Refunds for faulty items include the original shipping fees.&quot;Damaged&quot; items and normal wear and tear of packaging - Unfortunately; boxes, plastic wrapping and product packaging in general may have some wear and tear that is unavoidable. The purpose of any product packaging is to product the item inside and if there are any reasonable areas of imperfections then this is deemed acceptable. We will always try and send products in the best condition possible but we reserve the right to send a product in the manufacturers packaging that may have such imperfections. If you are a collector and are hoping to keep the item sealed then we recommend getting in touch before purchase and we may be able to select the most pristine item we have.<h2 id="isPasted">Attempted Fraud / Fraudulent Activity</h2>We pursue legal action against any fraudulent activity, including attempts to reverse valid charges for properly fulfilled orders not eligible for return.To prevent fraud, we use AI fraud monitoring, trained staff to assess claims, and CCTV of all packaged parcels. Suspected fraud will result in blacklisting, legal action, and reporting to <a href="https://www.actionfraud.police.uk/" target="_blank" style=" text-decoration: underline;">Action Fraud</a>.

Incorrect Item Received or Damaged Item

We currently offer free gift cards to be used on a future purchase when you spend a certain amount. Here are the T&Cs / FAQs:. T&Cs

We currently offer free gift cards to be used on a future purchase when you spend a certain amount. Here are the T&amp;Cs / FAQs:T&amp;Cs<ul><li style="font-family: Inter;">We reserve the right to withdraw this promotion at any time</li><li style="font-family: Inter;">We reserve the right to cancel gift cards that have been issued, usually due to suspected misuse or shipping related queries.</li><li style="font-family: Inter;">Gift Cards will only be applied on any items added to cart prior to checkout, any post checkout additions will not count.</li><li style="font-family: Inter;">One &#xA3;5 gift card will be applied when your basket total reaches &#xA3;125 (before any discounts)</li><li style="font-family: Inter;">One &#xA3;10 gift card will be applied when your basket total reaches &#xA3;250 (before any discounts)</li><li style="font-family: Inter;">A total of &#xA3;15 in gift cards is the maximum amount that can be given per transaction</li><li style="font-family: Inter;">Some exclusions may apply - if the gift card does not apply to your basket then an exclusion will be in place</li><li style="font-family: Inter;">Each gift card is valid for 2 years</li><li style="font-family: Inter;">Our full Gift Card Terms and Conditions can be viewed <a href="https://loadedice-c3x7petdgk6.gorgias.help/en-GB/what-are-your-gift-card-terms-and-conditions-1406407" target="_blank" rel="noopener noreferrer">here</a></li></ul>

Free Gift Card Promotion Terms & Conditions

If something is missing from your order the most common cause is because it has been shipped separately. We do this when your order is split across our warehouse and retail store and will be detailed during checkout. When your orders are shipped you

If something is missing from your order the most common cause is because it has been shipped separately. We do this when your order is split across our warehouse and retail store and will be detailed during checkout.When your orders are shipped you should receive separate tracking numbers and confirmation emails so please check your emails thoroughly. Please note any orders shipped from our retail store take a little longer and the shipping cost is different due to the fact that it requires additional handling, transport and shipping.If you can see you have 2 separate shipments please be patient.No split shipping during checkout, separate emails or tracking numbers?In this case there could be a genuine mistake and there may have been something missed during the packing process. Please use the contact form in our <a href="https://www.loadeddice.uk/pages/help-center?hcUrl=%252Fen-GB%252Fcontact">help center</a> to get in touch

Order Issues

How do I cancel or amend my order?

Incorrect Item Received or Damaged Item

Free Gift Card Promotion Terms & Conditions

Something is Missing from my Order?