Changed Your Mind?Our policy has been written in accordance with Citizens Advice Guidelines.If you have changed your mind and wish to return something for a refund you must follow this procedure:Notify us at [email protected] within 14 da
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
At Loaded Dice, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relev
Please visit https://www.loadeddice.uk/pages/shipping-online-returns to view our full policy.
Please contact our customer service team at [email protected] and include your order number and the reason for change or cancellation in your message. Please be aware that during our working hours online orders tend to be dispatched quite
We receive this type of email regarding failed payments at least 5-10 times a week and we have written this to reassure you. Due to the nature of the desirable products we sell we have to implement extremely strict anti fraud measures on our website.
Please rest assured if you have only received one payment email confirmation from us with an individual order number then we have only charged you one. If two payments are showing on your account this will be a failed payment attempt and the bank sho
As a retailer we only have the power to initiate a refund and we will always aim to do this as quickly as possible. We have absolutely no control over the amount of time it takes to go back into your account. This is between the payment providers and
In a word, No. We're sorry but Price Matching within our industry is just not easy to accomplish, other retailers may have different terms with suppliers, they may have excess stock and their overheads may be different. These are just some of the rea