How do I make a return?

Changed Your Mind?

Our policy has been written in accordance with Citizens Advice Guidelines.
If you have changed your mind and wish to return something for a refund you must follow this procedure:

Notify us at [email protected] within 14 days of receipt of the item that you wish to return it. Please tell us your order number, name and which item(s) you are returning.
Within another 14 days send the item(s) back to us at:

Please include a note stating the order number and your name.
The item must in an unused and resell-able condition. Any damage incurred to the item under your care may result in your refund being refused. We highly recommend using some kind of tracked or recorded service to prevent any shipment issues, we cannot take responsibility for any loss of parcels being returned to us.
Once your item is received please wait while we inspect the item, this may take up to 7 days (but usually quicker) and we will process the refund which could take a further 3-5 days depending on your bank. We will notify you by email during this process.
Please note, any items returned to us due the customer changing their mind will be refunded minus original shipping fees we have incurred.