How do I cancel or amend my order?Updated 5 days ago

We strive to provide fast and efficient shipping because we know you want your order quickly. Cancellations or changes must be made promptly. Use the following methods to request changes:

1. email - [email protected]
2. telephone - 01446 788 676 (Please note this number is not always manned)

You must receive confirmation (verbal or written) that your request to amend an order has been received; otherwise, the order may be dispatched unchanged, and you will be responsible for any returns. This is especially important during busy times.

Orders already fulfilled or dispatched cannot be amended or cancelled. Refer to the section below for your cancellation rights.

All standard orders are shipped via Royal Mail 48 Tracked. Express service uses Tracked 24, typically delivering the next working day, but this is not guaranteed. For high-value orders or certain addresses, we may add a signed-for service at no extra charge.

Your Right to Cancel

You have the right to cancel your order within 14 days of purchase. Contact us promptly to avoid disappointment. Cancellation outcomes depend on timing:

1. Before Dispatch: Full refund (including shipping) if not yet shipped (no dispatch notification received).
2. After Dispatch but Before Delivery: Refuse the delivery. Refund issued once returned; shipping fees are non-refundable.
3. After Delivery (within 14 days): Return shipping is your responsibility. Refund issued upon receipt; shipping fees are non-refundable.