Tracking says delivered, but it's not?Updated 5 days ago

If you receive a delivery notification but haven’t found your package, please follow these steps:

1. Check the tracking details for information like pictures or maps to locate the package.
2. Inspect outbuildings (sheds, porches, garages) and safe places.
3. Ask your neighbours.

If the package remains missing, please wait for 7 days and if it still not delivered to you then email [email protected]. We’ll investigate and, if confirmed lost by our courier partner(s) we will issue a refund or replacement. 

Please note investigations can take up to 90 days.