Pre Order Payment InformationUpdated 5 days ago

Do you take full or part payment for pre-orders?

We take full payment in advance for all pre orders. Due to consumer rights protections there really is no benefit to us as a retailer to take a deposit, we could not and would not want to ever keep a customer's money if they simply changed their mind. In addition to this, part payments just cause more administration for us. Obviously though we need some kind of commitment so it just has to be full payment. But...

Can I amend my pre order?

Yes. Please email us at [email protected] with your order number and we will amend it if we can.

Is my pre-order payment refundable if I change my mind?

Yes. Your pre order payment is fully refundable until the moment of fulfilment, at which point your normal right to a refund or exchange (as per our policy) kicks in.

We will cancel your order but depending on your bank it will typically take 2-5 working days for the money to appear in your account.