Pre Order FAQsUpdated 5 days ago
At Loaded Dice we want to make it as easy as possible for you to get the products you want without having to pay scalper or reseller prices.
This is why we offer pre orders on certain products that we know will be in high demand. Here are the main reasons we do this:
- It gives us greater leeway to control the sale of items that are in high demand, so they do not just end up in the hands of scalpers. If we see suspected scalping activity we have time to step in and even cancel orders if necessary.
- It gives you the customer a larger window in which to pay as opposed to trying to all order at once on release day.
- It allows us to predict demand better and if we see that demand is high we can hopefully order more to satisfy it.
- There are business benefits for us which gives us the ability to concentrate on a higher standard of customer service.
Unfortunately though, pre-ordering is not a cast iron guarantee to receive the product, simply because of things that are out of our hands.
We therefore make the following promises:
- Any pre-order stock we sell will have been ordered from our suppliers in advance - we will never "sell" anything that we have not asked for.
- You have the right to cancel (and be fully refunded) or amend your order until the point of dispatch, at which point normal consumer rights will apply.
- We will communicate with you during the pre order period if we believe there is going to be a problem with your order.
Will I get regular updates if an item is delayed?
We'd love to be able to keep people updated live and regularly but unfortunately it is just not physically possible. We are very rarely given updates and even our suppliers often do not have any information on delayed products. It is often down to manufacturing and shipping delays coming into the country and all retailers just have to wait.
You can of course always contact us to ask for an update but it is likely the information we can give you will be unsatisfactory. We will just ask you to wait or at any point you can amend or cancel your order.
Am I guaranteed to receive the items?
No, but.... 99% of pre orders are fulfilled without any problems, however sometimes things out of our control can prevent this. The most common occurrence is allocations being cut, this means that we have ordered a certain amount but our suppliers tell us we simply cannot have as much as we asked for. Unfortunately they often don't tell us until the last minute. However, we put safeguards in place by only putting on a certain percentage of pre order products up for sale but occasionally allocations are so drastically cut it will affect some customers.
But why can't the suppliers just give you more?
There can be many reasons for this such as:
- The manufacturer has not made as many as they said they would (Resource Shortages)
- Some have been lost during shipping (War, Piracy etc)
- Human error eg, supplier orders getting lost
We hope this page helps you understand the pre order process. In an ideal world pre ordering would not be necessary and there would just be enough to go around.