My order hasn't arrivedUpdated 5 days ago

At Loaded Dice, we strive to deliver your products quickly and safely. However, delays may occur beyond our control, and we ask for your patience. Your rights and our process are outlined below:

1. Please make sure to check your tracking number included in your shipment confirmation
2. Allow 7 working days after receiving your shipping notification before contacting us. We cannot investigate earlier and may not respond to premature inquiries.
3. After 7 working days have passed, email us at [email protected]. We will then investigate with Royal Mail, which may take up to 5 days.
4. If the item cannot be located, we may need additional information to file a claim with Royal Mail.
5. If Royal Mail confirms the item is lost, we will issue a refund or replacement.
6. If unresolved, we reserve up to 90 days from the purchase date to provide a resolution.

Any claims for lost items must be made to us within 75 days of your item being dispatched. Any claims made after this cannot be investigated by our fulfilment partners and your claim will be rejected.