Incorrect Item Received, Item Missing or Damaged ItemUpdated 5 days ago

Incorrect Item / Item Missing

Please make sure to check your delivery and report errors promptly; we are not liable for time-sensitive events.

If you receive the wrong item or something is missing please contact us at [email protected] with photos if possible. We’ll investigate and, if at fault, resolve it promptly with a replacement or refund.

Depending on value we may arrange a courier collection and process refunds or replacements only after the item is returned.

Item Received is Damaged

We always take every care when packing but sometimes a damaged item may slip through our checks, in addition something may be damaged in transit either inside our packaging or by mistreatment during delivery. It is your right to receive your item in good condition.

If your item arrives damaged or faulty:

1. Notify us within 14 days, providing your order number, name, a fault description, and pictures if needed.
2. If approved, we’ll email you a return label.
3. Return the item within 14 days, including a note with your order number and name.
4. Once received, we’ll inspect the item (up to 7 days) and process your refund (3-5 days).

Refunds for faulty items include the original shipping fees.

"Damaged" items and normal wear and tear of packaging - Unfortunately; boxes, plastic wrapping and product packaging in general may have some wear and tear that is unavoidable. The purpose of any product packaging is to product the item inside and if there are any reasonable areas of imperfections then this is deemed acceptable. We will always try and send products in the best condition possible but we reserve the right to send a product in the manufacturers packaging that may have such imperfections. If you are a collector and are hoping to keep the item sealed then we recommend getting in touch before purchase and we may be able to select the most pristine item we have.

Attempted Fraud / Fraudulent Activity

We pursue legal action against any fraudulent activity, including attempts to reverse valid charges for properly fulfilled orders not eligible for return.

To prevent fraud, we use AI fraud monitoring, trained staff to assess claims, and CCTV of all packaged parcels. Suspected fraud will result in blacklisting, legal action, and reporting to Action Fraud.