Delivery FailureUpdated 5 days ago

If you fail to take delivery and the goods are returned to us, we may email you upon receipt. Refunds (minus shipping fees) will be processed within 7 days unless you inform us the goods are still required. If reshipping is needed, additional shipping fees will apply, agreed upon before dispatch.

Signed-for Service: We may require a signature for certain addresses (e.g., flats, offices) to ensure proof of delivery. We are not responsible for failed deliveries if no one is available to sign.

Incorrect Delivery Address: Customers are responsible for providing the correct address. We ship as provided and cannot verify addresses. We have disabled auto-fill on our website purposely as it can cause issues, if you use a third party auto-fill in your browser please double check it as ultimately it is your responsibility.

If shipped to an incorrect address, it is the customer’s responsibility to retrieve the package.

Returned packages due to incorrect addresses will be refunded (minus shipping fees). Redelivery requires payment of additional shipping costs. Delays caused by incorrect addresses are not our responsibility.