Why hasn't my order shipped yet?Updated 2 months ago

Depending on the amount of orders we are dealing with your order will be dispatched as soon as possible. We aim to dispatch the same day if you ordered before 12pm but this is not a guarantee and if we are busy this may not be possible.

Orders placed around 12pm on Fridays, at weekends, or on bank holidays will ship the next working day. While we pick and pack on Saturdays, shipments won’t leave until Monday, so a Saturday notification doesn’t mean earlier delivery. If you believe your order hasn’t been dispatched, please wait 24-48 hours, as delays may occur due to weather, staffing, or technical issues.

If your order is urgent we recommend using our priority or express services.