Same Day Dispatch by 3pmUpdated 18 days ago

We endeavour to keep this promise and in the vast majority of cases we satisfy this, however sometimes things can occur that are out of our control. Examples where we may not be able to achieve this are as follows:

• Peak Periods - eg Occasionally in November and December
• If the customer makes a change to the order
• If the order is particularly large and requires extra packing
• If there is a problem with the order, eg an item is damaged
• If the item is being transferred from our store to our warehouse for shipping
• If the order contains hazardous goods
• Staff illness
• Weather that prohibits collection of parcels

This list is not exhaustive.